What should I do if my question is not listed here?
If your question is not listed here then feel free to contact us.
Do you share your customers’ information?
No, we do not share or sell our customers’ information to any person or agency. All the information is kept confidential and secret and is used only for shipping purposes.
Will I be asked for duty payments on my shipment(s)?
It cannot be guaranteed as in some countries the taxes are applied though it happens very rare. However, we offer you 100% money back guarantee if you refuse the shipment is all such cases where you have asked for the taxes.
Is it allowed legally to purchase cigarettes online?
Of course it is; there is no law against the online purchase of tobacco products.
What if I purchase 3 cartons I receive only one of them after a week?
As one carton is shipped in one parcel and sometimes it happens that all the parcels do not reach to the destination together. The delay which may possibly occur in the large orders is 2-5 days in Europe and Mediterranean, and 5-10 days in the rest of the countries.
What is the quality of the cigarettes you offer?
We at Cheap Cigarettess, LLC sell the highest quality of European brand cigarettes available in market. Additionally, we offer a Quality Money Back Guarantee to assure you a full refund, if you are not satisfied with the quality of cigarettes you have purchased from us. Please note that the appearance of the pack may slightly different than that of the actual as the manufacturers sometimes change the designs of the packs.
Is there any country to which you do not deliver?
Good news! No we provide delivery in all the countries of the world.
When would I be charged after placing an order?
You will be charged within 3 working days after you place the order, while e-checks take 5-7 working days. If you are not charged within this time please contact us.
Is there any maximum purchase limit?
There are no such restrictions and it is dependent on the customers’ discretion that how much to be purchased. However for the first time customers can order for a maximum of 12 cartons. The cost is reduced on high purchases but you need to be aware of your local laws regarding the maximum purchase limit.
Can I make an order by telephone?
Sorry, we do not process telephonic orders.