FAQs

Yes, we at Tobacco Haven, LLC sell the highest quality European cigarettes. Every brand we list on our website has to pass our stringent quality parameters.

If you are unsatisfied with the quality of our cigarettes, we will offer a full refund.

Yes, no law prohibits you from buying tobacco products online.

All the products listed on our website list prices per carton. Typically, 1 carton contains 10 packs of cigarettes.

No, currently, we do not accept orders over the phone.

If you order from us for the first time, you can order a maximum of 50 cartons. There is no maximum purchase limit for other customers.

You can place orders for 1-50 cartons on our website. For bulk orders, you need to contact our store support in advance.

Please note that we only fulfill retail orders. We do not sign partnership contracts with businesses to supply cigarettes or tobacco.

Yes, we offer discounted rates for bulk orders.

All orders are shipped from Romania.

We split large orders into small parcels to avoid customs scrutiny. Due to this, different parcels are dispatched on different days. The average difference between the first and last dispatch is 3-10 days.

So, if you have placed a bulk order, please expect a delay of 2-5 days in Europe and the Mediterranean and 5-10 days in other countries.

We deliver cigarettes in all the countries of the world.

We charge 3.89 USD to deliver 1 cigarette carton. You get free shipping for orders above 99.99 USD.

Your order will reach your address within 1-3 weeks after placing an order. All deliveries within Europe take up to 30 days. Orders outside Europe can take up to 45 days for delivery. If your order is delayed, contact us to get the status of your delivery.

In case your order is not delivered within 45 days, we guarantee a full refund.

We dispatch all orders without a tracking number to ensure the cigarette cartons are not stopped at customs. To know the delivery status, you need to contact us via email.

We accept several payment methods, including Visa, MasterCard, PayPal, and Electronic coins.

No. Since our invoice does not mention that you purchased a tobacco product, you don’t need to worry about paying customs fees.

If customs services find cigarettes in your package and you receive a notification, inform the officers that this is not your order and it might be delivered by mistake. We will provide a full refund for such orders.

Once you place an order on our website, you will be charged within 3 working days. Please note that e-checks take up to 5-7 wording days.

Manufacturers sometimes change the design of the cigarette packs. As a result, the appearance of the cigarette packs might differ slightly from the image displayed on our website.

If you’ve received an entirely different product, kindly contact us.

We ship your orders within 24-72 hours after you receive an ‘Order Confirmation’ email. You can review your order and change any details before your order is dispatched.

To make changes to your order, e-mail Cheap-Cigarettess.com with the necessary information immediately.

You can cancel your order only if you place your cancellation request within 24-48 hours after you place an order. To place an order cancellation request, e-mail us the reason for the cancellation, and our customer support representative will assist you. Please read our Refunds Policy before placing a cancellation request.

We reply to all customer emails within 72 business hours. Please check our spam folder and make sure your ISP or email settings are not blocking our emails. If you do not find our reply in your inbox, use another email address to contact us.

No, we do not share or sell customer data with anyone. The information you share with us is kept confidential and only used for shipping. To understand how we handle customer data, please read our Privacy Policy.

Visit our Contact Us page to reach out to us.