We do not sell our products to underage people. Before making any purchase, you must submit proof that you’re 18+ years old and the legal age for smoking in your country is 18.

Smoking causes several health hazards to human beings and is one of the leading causes of diseases in the heart or the lungs. These diseases include strokes, heart attacks, and lung cancer. Smoking also leads to slower blood flow, and based on how much a person smokes, the harm to the body will vary. With the right precautionary measures, the effects of smoking can be diminished, and one must ensure that they do not let the children breathe smoke from cigarettes.

We do not give any other person, entity, or organization to the right to resell our product. Tobacco Haven makes its products only for personal use and not commercial use. Any liabilities resulting from the resell of our products will not be beared by us.

Tobacco Haven strives to serve its customers with the highest quality of smoking/tobacco-oriented products. However, we do not take any responsibility if there are variations from the manufacturers. All products sold by us are created with European specifications unless otherwise stated.

It is important to understand Tobacco Haven will always ensure that you either receive the parcel or the amount you spent will be refunded in case of any issues. All our efforts go toward providing the best products and customer experiences to all our customers. Thus, if you face any issues, please contact us as soon as you face any kind of challenge. Please DO NOT cancel the transactions by filing disputes with your credit card company.

We operate without the intervention of third-party and any unrequired or unnecessary measures will force us to stop taking orders from such customers. Thus, please contact us by any of the provided channels, and our team of professionals will solve your issues/challenges. To reiterate, we strive to provide the best product and services to all customers, and it would help us if you reach out to us with your grievances, as it will give us an opportunity to do better.

Custom laws and regulations about smoking products may vary from country to country. As a result, it is imperative for you to be aware of such laws before you make any purchase. Having said that, Tobacco Haven ships all its parcels by ground, ensuring that you will not incur any taxes or duties on the products you purchase. If you are notified to pay duty or tax on your smoking products, you can refuse the parcel and return it to us. You can then decide if you’d like us to resend your order or issue a full refund, compensating you for the cost of the products and shipping.

Tobacco Haven issues refunds or reships products only once we receive the return from the customers’ ends. If the parcel is destroyed by the customs department, other law enforcement agencies, or due to some other reason, Tobacco Haven cannot be held liable for the same.

All the registered logos and trademarks on the website are properties of their respective owners. None of the logos or trademarks are associated with Tobacco Haven.

We cannot provide 100% error-free and fault-free services, but we will do our best to ensure you have a satisfying experience. If there are shipping issues or delays beyond our control, we cannot be held liable for the same. Furthermore, this and the aforementioned terms and conditions will be amended immediately once you place the order.

Before you place any orders, you must accept all the terms and conditions mentioned above.